Become Your Best Customer Self-Master Vendor Accountability Through Strategic Troubleshooting
Join us for a lively discussion on transforming your organization from a passive technology consumer to an empowered partner. This CIO Hour webinar explores how IT leaders and platform users can develop the internal capabilities to effectively troubleshoot issues, ask the right questions, and hold vendors accountable for delivering on their promises.
Learn practical strategies to:
- Establish clear performance metrics that go beyond standard SLAs
- Build internal technical expertise that can effectively validate vendor claims
- Develop a systematic approach to problem isolation and root cause analysis
- Create documentation protocols that strengthen your position during vendor negotiations
- Foster a culture of productive skepticism within your IT team
This session is ideal for anyone who want to maximize their technology investments while developing stronger, more accountable relationships with their vendors. Discover how the right troubleshooting mindset can transform vendor management from a frustrating exercise into a strategic advantage.
EXTRA 30 ​
Due to the popularity of this topic, we’re adding an EXTRA 30 minutes with the panelists from 3:00 to 3:30. This is your opportunity to ask questions and share ideas on Spring Cleaning your website with the other participants and panelists.
How to Submit Questions
- Register for the program and submit your question/s in the registration form.
- Think of additional questions after you register? No problem. Just email additional questions to theciohour@501works.com during the month to have new questions added to the next month’s 501 CIO Hour.
- Ask questions during the program via the chat function.
The CIO Hour will be recorded each month in case you miss it. However, we hope you attend and engage with the industry experts and other participants regularly so you continue to boost your IT-IQ.
